1. Scope of Personal Data Collection
When placing an order on the Tuệ An Anh website, we collect customers’ personal information, including: full name, email address, phone number, and address (“Personal Data”).
All declared information must be accurate and lawful. Tuệ An Anh shall not be responsible for any incorrect information provided by customers.
2. Purpose of Personal Data Collection
The Personal Data collected will be used for the following purposes:
2.1 Order Processing:
To confirm orders via phone or message, provide updates on order status and delivery time, and confirm order cancellations (if any).
2.2 Marketing & Communication:
To send thank-you letters, introduce new products/services, and inform customers about promotions.
2.3 Customer Support:
To handle complaints and resolve issues arising during purchases.
2.4 Promotions:
To administer promotional programs organized by Tuệ An Anh.
2.5 Security & Verification:
To verify identity and ensure the security of customers’ Personal Data.
2.6 Legal Compliance:
To provide information when required by competent authorities or as required by law.
2.7 Other Legitimate Purposes:
To meet reasonable customer needs and requests.
3. Data Retention
Personal Data will be stored until the customer requests deletion or actively deletes it via their account, unless otherwise required by law.
In all cases, customer Personal Data will be securely stored on Tuệ An Anh’s servers.
4. Parties with Access to Personal Data
Tuệ An Anh is committed to protecting customer Personal Data and will only share it with the following parties for the purposes stated above:
Shipping partners: Provided with necessary information (name, address, phone number) for delivery.
Company staff: Relevant departments responsible for customer support.
Service partners: Third parties involved in joint programs or outsourced services, all of whom are required to comply with data protection standards.
Legal authorities: When disclosure is required by law or necessary for legal processes.
Business transfers (if any): In case of merger or acquisition, the acquiring party may access stored data, including Personal Data.
5. Customer Rights to Access and Modify Data
Customers have the right to access and edit their Personal Data by:
Logging into their account on the Tuệ An Anh website to update or delete information.
Contacting us directly via:
Phone: 0876 635 555
Email: dieptieuthu589@gmail.com
6. Complaints Handling Mechanism
At Tuệ An Anh, protecting your Personal Data is a top priority. We commit not to share, sell, or rent your information to any third party.
Your information is used only for:
Improving service quality
Resolving complaints and disputes within 3–5 working days
Complying with legal requirements
If you have any concerns, complaints, or feedback regarding this Privacy Policy or the misuse of your Personal Data, please contact us via:
Hotline: 0876 635 555
Email: dieptieuthu589@gmail.com