When accessing and placing an order on the Tuệ An Anh website, customers agree to the following terms and conditions:
1. Products & Services
The website provides ready-to-wear áo dài and custom-made áo dài tailored to the customer’s measurements.
Product images on the website are for illustrative purposes only. Actual colors may vary slightly due to lighting conditions or display settings.
Product descriptions are provided as accurately as possible; however, minor unintentional errors may occur.
2. Ordering & Custom Tailoring
Customers are responsible for providing accurate measurements when placing a custom-made order.
For custom-made products, returns or exchanges are not supported if the product has been made correctly according to the measurements provided by the customer.
The production timeline for custom-made items will be communicated upon order confirmation.
An order is considered confirmed only after receiving confirmation from the website via phone call, message, or email.
3. Pricing & Payment
Product prices are publicly listed on the website and may change from time to time.
The website reserves the right to adjust prices and promotional programs without prior notice.
Available payment methods are applied according to the information published on the website at the time of purchase.
4. Shipping
Nationwide shipping is available to the address provided by the customer.
Delivery time may vary depending on the destination and production status (for custom-made products).
The website is not responsible for delivery delays caused by force majeure events such as natural disasters, pandemics, or carrier disruptions.
5. Returns & Complaints
The return policy is applied in accordance with the separately published Return Policy on the website.
Complaints are accepted only within the specified period from the date the customer receives the product.
Returned items must be unused, in original condition, and include all accessories (if any).
6. Privacy Policy
Customers’ personal information is protected in accordance with the website’s Privacy Policy.
The website commits not to share, sell, or exchange customer information with third parties for commercial purposes.
Information is used solely for order processing, customer service, and service improvement purposes.